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PBI Group
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MASSACHUSETTS · PROPERTY MANAGEMENT

Property Management Insurance for Massachusetts firms.

Most generic real estate E&O leaves Massachusetts property managers exposed. PBI Group writes a PM-specific endorsement that responds to failure-to-maintain, habitability, rent collection disputes, and mismanaged deposit claims under Massachusetts Board of Registration of Real Estate Brokers and Salespersons.

We Love Our Clients

What our Massachusetts PM clients are saying

Showing stories from MA

I wanted to take a minute to thank you for all your help in getting me the right policy for my real estate errors & omissions insurance. In the past, I felt I had to stay with the one carrier I had been with even though my premiums kept rising.

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You helped my Massachusetts real estate agency get a better coverage policy as well as it being cheaper than if I had stayed with my original carrier. You took the time to explain the differences between policies to me and that meant a lot. Like I told you I know how to sell houses, but I know nothing about insurance. I look forward to doing business with you for a long time. Thank you once again.

Connie
Connie
ERA M. Connie Laplante Real Estate · MA

We have dealt with Paul Bondy at PBI Group for my real estate E&O insurance for several years and have always found them to be willing to go the extra mile for us and they have always stood by their word in any of our dealings. It has been a pleasure to work together and we look forward to continuing our relationship

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in the coming years.

Ed
Ed
Century 21 Ed Pariseau, Realtors · MA

Always outstanding! In real estate, Barrett Sotheby's Int'l Realty's goal is to elevate the real estate experience. It's wonderful to work with partners who do the same in their industry, real estate E&O insurance. Thank you, Paul and Rachael!

John
John
Barrett Sotheby's International Realty · MA

We have been working with Paul and PBI for three years now. We decided to make a change when our premiums went up significantly and realized we needed to learn more about what our policies really cover. After speaking with Paul, who answered all of our questions, we knew we found the right partner.

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Paul went above and beyond, even securing our preferred legal representation in case we ever needed them. Our premium was significantly reduced even though our coverage was increased. We feel confident that if we ever have a claim, Paul and PBI will be there every step of the way. I highly recommend them!

Julie
Julie
oldCape Sotheby's International Realty · MA

Thank you so much Paul for all your help when I had to renew our Massachusetts company's real estate E&O Insurance. You were very patient and answered every single question so that I felt I made a decision that I was very comfortable with. I also appreciate your timely responses to my inquiries.

Dot
Dot
CENTURY 21 Advance Realty · MA

Paul Bondy at PBI Group has been an amazing resource for us. Paul has been hands-on at all times, assisted us in finding the best coverage at the best price for both E&O and a Cyber policy. We have spoken to other companies and then gone directly back to PBI.

Claire
Claire
Keller Williams Merrimack Valley · MA

What makes PM E&O different in Massachusetts

Massachusetts property managers operate under Massachusetts Board of Registration of Real Estate Brokers and Salespersons rules. Trust account compliance, habitability, and tenant disputes are the most-cited claim categories. Generic agent-side E&O policies aren't built for these — PM-specific endorsements vary widely between carriers.

PBI Group's PM endorsement responds to the five common claim categories Massachusetts property managers actually face:

  • Failure to maintain — habitability complaints, repair tickets ignored, slip-and-fall on flagged hazards
  • Rent collection / eviction — wrongful eviction counterclaims, harassment allegations, security deposit disputes
  • Mismanaged trust accounts — regulator audit issues, commingling claims
  • Vendor selection — contractor negligence claims pulled into the PM's E&O
  • Owner disputes — disagreements over PM authority, fee structure, or reporting

Massachusetts regulator and PM-specific rules

Property managers in Massachusetts operate under Massachusetts Board of Registration of Real Estate Brokers and Salespersons. Trust account compliance is typically the most-audited area; our policy form responds to defense costs and regulatory representation in those proceedings, including the deposition phase that pure agent E&O often excludes.

Coverage written for the PM book

Most generic real estate E&O policies are written for the agent-side activity (listings, sales, dual agency). Property management exposures don't fit that mold. PBI Group's PM endorsement extends the policy form to:

  • Habitability / failure-to-maintain claims
  • Rent collection and eviction disputes
  • Trust account audit and regulatory defense
  • Vendor selection liability
  • Owner/PM contract disputes

How PM premium scales by door count

PM premium typically scales with door count, not headcount. We segment by units under management and mix of single-family vs. multi-family. Massachusetts firms operating between 100–500 doors fit the strongest premium tier under our program.

You'll be surprised how affordable the best can be.

Let PBI Group get you a quote — no fluff, no pressure, just a fair price for strong coverage.

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